Philippines Outsourcing Success Story:
Scott Smith on Managing
Filipinos the Right Way

Scott is a good manager.

This case study was a pleasure to do for me because time and time again I saw how he's doing things right.

It's no wonder he's succeeding.

There's a lot to be learned from this (even the parts where he's not doing it right...and he KNOWS he's not doing it right!).

Summary of Success Story with Scott Smith: Managing Filipinos The Right Way

  • 0:45 - Scotts team
  • 1:15 - Scott does local business marketing for churches
  • 2:05 - What scotts team does for him (wordpress, plugins, graphics, video design, research, looking for JV partners, ...)
  • 3:30 - Finding people for specific skills, not necessarily for wordpress
  • 5:05 - Tools become an excuse to procrastinate
  • 5:35 - Understand wordpress yourself - get someone else to implement it for you
  • 6:33 - Help someone get good at things, on your team, so the future gets better
  • 8:20 - Learn it yourself, then hire someone else to implement it for you
  • 10:06 - Hiring a full-time graphic designer
  • 12:10 - Scott created a full side business just based on the skills of his team!
  • 14:30 - Don't hire someone to do everything! Hire someone to do 1 thing.
  • 17:45 - Scott has a programmer in the UK. He could find the same skill set from someone in the Philippines!
  • 20:35 - Hiring "by-the-hour". A conversation for and against.
  • 24:45 - Potential consequences of hiring on a per-project basis.
  • 26:05 - Doing affiliate marketing in your teams downtime
  • 29:30 - Getting local clients
  • 30:40 - Advice from Scott: be detailed in your instructions <-- this is a big deal. It's the biggest feedback I've gotten from my team is that they like detailed instructions.
  • 32:10 - "A lot of time it's the boss' problem"
  • 33:05 - Put the onus on yourself - assume it was your fault first, that you weren't clear enough <-- THIS IS HUGE!!!
  • 33:40 - Show your gratitude (verbally), then give bonuses
  • 35:30 - Foster their feeling of community
  • 36:35 - Scotts testimonial for me about his success with the Philippines

If you have an Outsourcing Success Story, Please share it!. I want to hear about your success (and I’ll probably give you some free advice if you do).

Check the other case studies

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Enjoy learning how to easily find, hire, and manage Filipino Virtual Assistants

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